If this is an emergency, please call 911 or go to the nearest emergency room.
If you are experiencing a mental health crisis, please call our main line at (610) 374-4963, press 6.
Main Line: (610) 374-4963 | Fax: (610) 378-5403 | email: info@familyguidancecenter.com
Family Guidance Center welcomes any inquiries, questions, or comments you may have at the above number. If you have a non-urgent inquiry about our agency, services, personnel, or upcoming events, feel free to contact us via phone or by email, info@familyguidancecenter.com. This email is not monitored 24/7, please allow a minimum of 24-48 hours for a response. Please note: ALL first appointment and/or insurance inquiries MUST CALL our intake department at (610) 374-4963, option 2; walk-ins are also welcome in our Wyomissing office. Due to the nature of these inquiries, they are best handled via phone or in-person. Thank you!
CONTACT FORM
PHONE OPTIONS:
Intake – Option 2
To make a referral, schedule a first appointment or for information. Please note that some clinicians are available for morning and evening hours to better fit your schedule.
Children in the Middle – Option 3
To leave a message with questions regarding the program. A member of our staff will return your call as soon as possible. To schedule or to speak to someone during our normal business hours, please call our Main Office, stay on the line or press 0 and a staff member will assist you.
Medication Line or Medication Secretary – Option 4
To leave a message to request a refill for your medication(s) or to speak with our medication secretary.
Billing – Option 5
For questions regarding billing or insurance.
EAP Coordination – Option 7
To contact our Employee Assistance Program.
To reach a direct line, dial (610) 374-4963 followed by the appropriate extension:
Executive Director
Kimberly McConnell, MA, LPC, extension 3477
Clinical Director
Toni Gerhart, MA, LPC, extension 3480
Finance Director
Megan Roswick, extension 3479
EAP Coordinator
Kristin White, extension 3463
inroadsEAP@familyguidancecenter.com
Medical Record Requests
Medical record requests may be securely faxed to 610-378-5403 or 610-374-2151, or mailed to:
Family Guidance Center
1105 Berkshire Blvd, Suite 110
Wyomissing, PA 19610
Please include any relevant information to help us complete the request, such as specific dates or fulfillment instructions, along with a completed, signed, and witnessed Release of Information (ROI) form that clearly indicates where the records should be sent. Our agency’s ROI form can be found here.
If you are a client requesting copies for yourself, please call us at the number below for instructions.
For questions or to request a status update on a submitted request, please call 610-374-4963 ext. 3494.