A Message to our Clients
Updated March 26, 2020: In the best interest of our client and employee health and safety, Family Guidance Center is now offering telephonic and telehealth appointments to our clients. Face-to-face therapy sessions and client access to our lobby has been temporarily discontinued in all office locations until further notice. We are continuing to monitor the on-going COVID-19 situation and further adjustments may be necessary. If you are a current client and have an appointment scheduled in the near future, please expect a call from your therapist prior to your appointment time to discuss the available options. At this time, staff continues to be available to answer and return phone calls received at the main office in a timely manner. Current clients having questions or concerns may leave a message for their therapist by calling our main number, (610) 374-4963, and utilizing the staff directory by pressing the # key, or by emailing firstname.lastname@example.org. For all those wishing to inquire about services, please call (610) 374-4963 and press option 1 for intake. Our website and facebook page will continue to be updated with any office and appointment status changes.
A note to our doctor services clients: Our medical providers are continuing to work from home but, as of now, plan to be in the office at least one day per week to provide patients with needed samples, fill out necessary paperwork, and manage insurance authorizations, among other important needs. We are requesting that you please provide at least ONE WEEK notice, or longer, if any of the above are needed.
If you have a scheduled telephonic or telehealth appointment with a prescriber, PLEASE arrange for child care during your session time. Thank you!
The health and care of our clients and employees is our top priority. Please be aware that Family Guidance Center is closely monitoring the health situation regarding COVID-19 (Coronavirus) and is following the guidance of public health officials and local government agencies, including the Centers for Disease Control and Prevention (CDC), PA Department of Health, and the Berks County Department of Emergency Services. Increased sanitation measures are being added to all Family Guidance Center office locations to help minimize possible exposure. All scheduled appointments will be honored during this time through the options of phone call or video therapy. Please keep in mind the phone call may come from a blocked number and you will be instructed to utilize our website if video therapy is the option you choose. We remain committed to doing our very best to provide care during this evolving situation.
– Frequently wash hands with soap and water for AT LEAST 20 seconds. If soap and water are not readily available, use hand sanitizer with at least 60% alcohol.
– Cover coughs and sneezes with a tissue or use the inside of your elbow.
– Clean frequently touched objects and surfaces. We have disinfecting wipes at every front desk area.
– Stay home if you are sick and avoid contact with those who are sick. Clean and disinfect frequently touched objects and surfaces.
– Avoid touching your eyes, nose, and mouth.