IMPORTANT: In-Person Office Protocol
Updated November 18, 2020: Protecting our clients and staff is our highest priority and we continue to closely follow CDC guidelines. It’s important to keep in mind this continues to be an ever-changing situation and plans and dates are all subject to change at any time. We encourage everyone to closely follow this website and Facebook as we will continue to post updates as new schedules and procedures are developed.
Therapy and Physician Services
At this point in time, we plan to continue to provide therapy and physician services remotely via telephonic and telehealth visits and have resumed limited face-to-face sessions. Talk with our intake staff or your therapist if you’re interested in face-to-face sessions.
Physician services, however, presents a particular challenge due to the relative short-appointment time for medication management and the high amount of foot-traffic that goes along with it. Due to this, physician services will have a delayed return to in-person sessions so we can be certain we have an acceptable plan in place to accommodate such appointments.
Keep in mind, our main office set up is a challenge as there are spatial and equipment issues that must be considered and clients may be asked to enter, travel, and exit via specific routes throughout the building. These routes will be marked with signage and tape where possible. Masks will be required to be worn by all clients and staff. Social distancing is also a necessity and we ask that all clients and staff do their best to maintain a 6’ distance from others when possible. Above all else, we ask that all clients and staff actively engage in self-monitoring for symptoms. Anyone suspecting exposure or is a confirmed positive should practice self-quarantine procedures and is not to enter the building. Please call to let us know and we will accommodate you with a telehealth appointment if in-person is not possible due to illness or suspected exposure. All clients will be provided with more detailed instructions at the time of face-to-face appointment scheduling.
Children in the Middle
Children in the Middle classes have resumed, in-person and with a limit of six (6) participants per class. Masks are required throughout the building and all class participants will be informed of any necessary precautions and procedures at time of scheduling.
DBT and Groups
Our current DBT and group sessions continue to be held via Zoom at this time. Our group hosts will keep all group members informed of a planned transition back to in-house group meetings, once this should occur.
It is important to once again stress this is a tentative plan that seems to be ever-changing with new information released on a weekly basis. We are often at the mercy of insurance and state regulations and guidelines but continue to do our best to provide our clients with as up-to-date information and procedures as possible. Thank you all for your on-going patience and understanding as we try to provide both clients and staff with the safest environment possible while continuing to provide quality therapeutic care.
A note to our doctor services clients: Our medical providers are continuing to work from home but, as of now, plan to be in the office at least one day per week to provide patients with needed samples, fill out necessary paperwork, and manage insurance authorizations, among other important needs. We are requesting that you please provide at least ONE WEEK notice, or longer, if any of the above are needed.
If you have a scheduled telephonic or telehealth appointment with a prescriber, PLEASE arrange for child care during your session time. Thank you!
The health and care of our clients and employees is our top priority. Please be aware that Family Guidance Center is closely monitoring the health situation regarding COVID-19 (Coronavirus) and is following the guidance of public health officials and local government agencies, including the Centers for Disease Control and Prevention (CDC), PA Department of Health, and the Berks County Department of Emergency Services. Increased sanitation measures are being added to all Family Guidance Center office locations to help minimize possible exposure. All scheduled appointments will be honored during this time through the options of phone call or video therapy. Please keep in mind the phone call may come from a blocked number and you will be instructed to utilize our website if video therapy is the option you choose. We remain committed to doing our very best to provide care during this evolving situation.
– Frequently wash hands with soap and water for AT LEAST 20 seconds. If soap and water are not readily available, use hand sanitizer with at least 60% alcohol.
– Cover coughs and sneezes with a tissue or use the inside of your elbow.
– Clean frequently touched objects and surfaces. We have disinfecting wipes at every front desk area.
– Stay home if you are sick and avoid contact with those who are sick. Clean and disinfect frequently touched objects and surfaces.
– Avoid touching your eyes, nose, and mouth.