Office Support Team
The Office Support Staff works as a team with the clinical staff to create a seamless experience for our clients. The team includes intake, customer service, employee assistance, billing, and credentialing.
All new clients and first appointments will be directed to our intake department for documenting information and initial scheduling. Follow-up scheduling, check-ins, medication requests, and general inquiries will be handled by the customer service team. All Employee Assistance Program calls will be routed to the EAP Coordinator for any questions and EAP scheduling. Balance inquiries, insurance authorizations, and account receivables are managed by our billing department. Finally, our credentialing department ensures our providers maintain credentialing and in-network status with the appropriate insurance companies.